FAQs
We specialize in selling blank signs and structural sign blanks ready for custom graphics. We do not provide graphic printing or vinyl application services directly.
However, our products are engineered for easy customization, you can easily take your blank sign to a local sign shop or graphics installer to apply custom vinyl lettering, decals, or painted branding.
Yes! We offer custom fabrication, including bespoke sizes, shapes, and structural modifications tailored to your project requirements. Contact our support team to request a quote or discuss custom specs.
If your illuminated sign fails to light up or is flickering upon installation, please check the following troubleshooting steps:
Note: All illuminated signage components must be installed by a qualified electrician or sign technician in accordance with local electrical codes.
If the connections are secure and the sign still does not illuminate, please contact our support team within your 2-Year Warranty period with your order number, photos/videos of the wiring setup, and a description of the issue so we can assist with a replacement power unit or component.
Orders for the US, Canada, and Mexico ship directly from our warehouse near Atlanta, Georgia.
International shipments (outside the US) may incur customs fees, tariffs, or import duties determined by your country’s local customs authority. These charges are not included in our shipping rates and are the responsibility of the recipient. Please refer to our Delivery & Shipping Policy for details.
Once your order ships, you will receive an automated tracking email containing your courier details and tracking number. If you haven’t received tracking info within 2 business days of placing your order, please reach out to our support team.
Orders are dispatched Monday through Friday. Delivery timelines depend on the shipping service selected at checkout:
(Custom fabrication orders carry separate lead times communicated prior to production).
Large or multi-item orders may be split across multiple boxes or packages. If the remainder of your order does not arrive within 48 hours of the first delivery, contact us and we will track down the remaining parcel for you.
If your package is marked as delivered but cannot be located:
If you have completed these steps and still cannot find your package, reach out to us and we will assist in opening a carrier investigation.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), Shop Pay, Apple Pay, and direct Bank Deposit/Wire Transfer for trade orders. All online transactions are processed through a secure gateway, and we never store your credit card information.
Note: For international orders outside the US, your financial institution or card issuer may apply an international transaction fee.
You have one hour after placing your order to make changes, update your shipping address, swap colors, or cancel for a full refund. Click the link in your order confirmation email to modify your order.
Once an order has been shipped or sent to custom fabrication, we are unable to cancel or modify it
Discount codes are valid for regular-priced items only and cannot be combined with clearance or sale pricing
Yes. We offer trade pricing and volume discounts for sign shops, contractors, architects, interior designers, and corporate projects. Please contact us with your company details to set up a trade account. (We do not currently offer a public resale or wholesale dropship program.)
Your official tax invoice is available in your order confirmation email. Click “Download Invoice” beneath your order total to download a PDF copy
We package all signage hardware in heavy-duty protective packaging. If your item arrives damaged during transit, please log in to our Returns Portal within 7 days of delivery, upload clear photos of the damaged box and product, and follow the prompts for a replacement.
Unused, standard non-custom items in their original packaging are eligible for return within 100 days of delivery. Custom-fabricated orders and clearance/sale items are final sale and non-refundable. Visit our Returns & Exchanges page for step-by-step instructions.
All Trace On Design products come with a 2-Year Limited Warranty.
If a manufacturing defect occurs within 2 years, we will repair or replace the product free of charge. To initiate a warranty claim, contact our team with your order number and photos of the issue.
